Anker Ashley E, Akey Jessica E, Feeley Thomas Hugh
a Department of Communication , University at Buffalo-The State University of New York.
Health Commun. 2013;28(8):835-45. doi: 10.1080/10410236.2012.728468. Epub 2013 Feb 28.
Eighty-five organ procurement coordinators (OPCs) completed face-to-face interviews designed to elicit the emotional and instrumental social support strategies communicated to potential donor families throughout the request for deceased organ donation. OPCs identified six forms of emotional support and eight forms of instrumental support, with greater reported use of instrumental support strategies. In terms of instrumental support, OPCs most frequently ensured in-hospital comfort (61.2%) or met the nutritional needs of family members (51.8%). With respect to emotional support, OPCs most often expressed sympathy (31.8%) to families and provided support in the form of physical contact (27.1%) with family members. Identifying the forms of social support used by OPCs is a first step toward understanding the strategies that are more (or less) effective in achieving persuasive and support goals.
八十五名器官获取协调员（OPC）完成了面对面访谈，这些访谈旨在引出在已故器官捐赠请求过程中传达给潜在捐赠者家属的情感和工具性社会支持策略。OPC们确定了六种情感支持形式和八种工具性支持形式，报告显示工具性支持策略的使用更为频繁。在工具性支持方面，OPC们最常确保医院内的舒适（61.2%）或满足家庭成员的营养需求（51.8%）。在情感支持方面，OPC们最常向家属表达同情（31.8%），并通过与家庭成员的身体接触（27.1%）提供支持。确定OPC们使用的社会支持形式是理解哪些策略在实现说服和支持目标方面更（或更不）有效的第一步。
