Chand R B, Pant D K, Joshi D D
Department of Radiology, Tribhuvan University Teaching Hospital, Maharajgunj, Kathmandu, Nepal.
Nepal Med Coll J. 2012 Jun;14(2):133-5.
Patients care involves all the activities that are carried out before, during and after radiological diagnostic procedures. The successful application of medical knowledge depends on what patients think and feel about the medical personnel and the hospital. From the clinical experience, patients usually reacts to some factors that creates problems in the radiology units such as delay, neglect, use of harsh words, unnecessary repeats and preferential treatment. The study was aimed at evaluating patients care in radio diagnosis department of Tribhuvan University Teaching Hospital (TUTH), Kathmandu, Nepal. A cross sectional study was conducted from May to June, 2012 in TUTH, Kathmandu, Nepal. Semi structured both open and closed ended questionnaires were administered among 287 conscious patients who were agreed to participate in the study. A total 287 patients were enrolled in the study. Out of them, 165 (57.49%) patients perceived that instruction was adequate before and after the examination; 219 (76.30%) patients were satisfied with the services rendered in the hospital; 174 (60.62%) patients perceived that privacy was adequate but 229 (79.9%) and 145 (50.5%) perceived that waiting areas and social aspects of patients care were suboptimal and in adequate. This can be improved by hospital management system.
患者护理涉及在放射诊断程序之前、期间和之后进行的所有活动。医学知识的成功应用取决于患者对医务人员和医院的看法与感受。从临床经验来看，患者通常会对放射科存在的一些问题做出反应，比如延误、忽视、言语粗暴、不必要的重复检查以及区别对待。该研究旨在评估尼泊尔加德满都特里布万大学教学医院（TUTH）放射诊断科的患者护理情况。2012年5月至6月在尼泊尔加德满都的TUTH进行了一项横断面研究。对287名同意参与研究的清醒患者发放了半结构化的开放式和封闭式问卷。共有287名患者参与了该研究。其中，165名（57.49%）患者认为检查前后的指导充分；219名（76.30%）患者对医院提供的服务满意；174名（60.62%）患者认为隐私保护充分，但229名（79.9%）和145名（50.5%）患者认为候诊区和患者护理的社会方面不尽人意且存在不足。这可以通过医院管理系统加以改善。
