Patwardhan Avinash, Davis Jeffery, Murphy Patricia, Ryan Sandra Festa
Walgreen Co., Deerfield, IL 60015, USA.
J Prim Care Community Health. 2013 Apr 1;4(2):124-8. doi: 10.1177/2150131912450030. Epub 2012 Jun 11.
This study measures waiting times and consultation times at convenient care clinics (CCCs), and compares them with equivalent times in traditional, family practice, physician offices. The analysis was limited to conditions most commonly treated at CCCs. It was found that patients using CCCs had significantly shorter waiting times from check-in to seeing a clinician than the equivalent waiting times reported by patients at family practice physicians' offices and that CCC patients had significantly longer consultation times with the clinician than those reported by family practice patients. Applying a correction factor to adjust for potential differences between real waiting times and perceived waiting times did not substantially alter the conclusions. Shorter waiting times may increase satisfaction and thereby encourage patients to seek care; and spending additional time with the clinician may help ensure that all of a patient's concerns or questions are addressed. This study provides objective evidence from a large database that CCCs provide prompt, satisfying care.
本研究测量了便捷护理诊所（CCC）的候诊时间和诊疗时间，并将其与传统家庭医生诊所的相应时间进行比较。分析仅限于CCC最常治疗的病症。结果发现，与家庭医生诊所患者报告的等效候诊时间相比，使用CCC的患者从登记到见到临床医生的候诊时间明显更短；并且CCC患者与临床医生的诊疗时间明显长于家庭医生诊所患者报告的时间。应用校正因子来调整实际候诊时间和感知候诊时间之间的潜在差异，并未实质性改变结论。较短的候诊时间可能会提高满意度，从而鼓励患者寻求治疗；与临床医生花费额外的时间可能有助于确保解决患者的所有担忧或问题。本研究从一个大型数据库中提供了客观证据，证明CCC提供了及时、令人满意的护理。
