Department of Management, University of Toronto-Scarborough.
J Appl Psychol. 2013 Sep;98(5):701-19. doi: 10.1037/a0034089. Epub 2013 Aug 12.
Considerable evidence suggests that how candidates react to selection procedures can affect their test performance and their attitudes toward the hiring organization (e.g., recommending the firm to others). However, very few studies of candidate reactions have examined one of the outcomes organizations care most about: job performance. We attempt to address this gap by developing and testing a conceptual framework that delineates whether and how candidate reactions might influence job performance. We accomplish this objective using data from 4 studies (total N = 6,480), 6 selection procedures (personality tests, job knowledge tests, cognitive ability tests, work samples, situational judgment tests, and a selection inventory), 5 key candidate reactions (anxiety, motivation, belief in tests, self-efficacy, and procedural justice), 2 contexts (industry and education), 3 continents (North America, South America, and Europe), 2 study designs (predictive and concurrent), and 4 occupational areas (medical, sales, customer service, and technological). Consistent with previous research, candidate reactions were related to test scores, and test scores were related to job performance. Further, there was some evidence that reactions affected performance indirectly through their influence on test scores. Finally, in no cases did candidate reactions affect the prediction of job performance by increasing or decreasing the criterion-related validity of test scores. Implications of these findings and avenues for future research are discussed.
大量证据表明,候选人对选拔程序的反应方式会影响他们的测试表现和对招聘组织的态度(例如,向他人推荐公司)。然而,很少有研究候选人反应的研究关注组织最关心的结果之一:工作绩效。我们试图通过开发和测试一个概念框架来解决这一差距,该框架阐述了候选人的反应方式是否以及如何影响工作绩效。我们使用来自 4 项研究(总 N = 6480)的数据来实现这一目标,这些研究涉及 6 种选拔程序(人格测试、工作知识测试、认知能力测试、工作样本、情景判断测试和选拔清单)、5 种关键候选人反应(焦虑、动机、对测试的信任、自我效能和程序公正)、2 种背景(行业和教育)、3 个大洲(北美、南美和欧洲)、2 种研究设计(预测性和同期性)以及 4 个职业领域(医疗、销售、客户服务和技术)。与之前的研究一致,候选人的反应与测试成绩相关,而测试成绩与工作绩效相关。此外,有一些证据表明,反应通过对测试成绩的影响间接影响绩效。最后,在任何情况下,候选人的反应都没有通过增加或减少测试成绩的效标关联效度来影响工作绩效的预测。讨论了这些发现的意义和未来研究的方向。