Benussi G, Matthews L H, Daris F, Crevatin E, Nedoclan G
School of Hygiene, University of Trieste, Istituto per l'Infanzia Burlo Garolofolo, Italia.
Rev Epidemiol Sante Publique. 1990;38(3):221-6.
The Authors describe the application of Patient Flow Analysis (P.F.A.), an efficiency evaluation technique in a Gynaecologic Clinic in a large Provincial Hospital. This technique evaluates both patient flow and staff utilization in ambulatory settings. Staff efficiency (percentage of work time spent with patients) was low, (43% for clinicians and 36% for aides, and patients waiting time was excessive (average 2 hours 44 minutes) for only 35 minutes of service time, and could have been substantially reduced by a more personalized appointment pattern and punctual starting of clinics by the clinicians. The usefulness of Patient Flow Analysis is clearly demonstrated.
作者描述了患者流程分析（P.F.A.）这一效率评估技术在一家大型省级医院妇科诊所的应用。该技术评估门诊环境中的患者流程和工作人员利用情况。工作人员效率（与患者相处的工作时间百分比）较低（临床医生为43%，助手为36%），患者等待时间过长（平均2小时44分钟），而服务时间仅为35分钟，通过更个性化的预约模式和临床医生准时开诊，等待时间本可大幅缩短。患者流程分析的实用性得到了明确证明。
