Millidge C
Br Dent J. 1990 Jan 6;168(1):4. doi: 10.1038/sj.bdj.4807072.
Never has the word 'quality' been used so much as it is today. We are continually lectured about the need for quality, quality in what we make, what we buy, in services we give, quality of our environment, even quality of life. The meaning of the word is broadly the same and yet in detail it can mean a lot of different things--or even nothing at all.
