Schuller Kristin A, Lin Szu-Hsuan, Gamm Larry D, Edwardson Nicholas
J Healthc Qual. 2015 May-Jun;37(3):163-72. doi: 10.1111/jhq.12051.
The discharge process is a transitional period when the patient's care is shifted from the hospital to the home and can be stressful for patients. One technique used to improve the quality and continuity of care is the discharge phone call (DPC). A large, metropolitan hospital implemented the DPC program to improve quality of care and decrease readmission rates. Qualitative interviews were performed with 24 hospital leaders, managers, and staff to determine the impact of the DPC program on the quality of care during the discharge process. Interviewees responded that the main benefits to the DPCs related to patient's medication management, follow-up appointment reminders, and answering questions. From a hospital perspective, the DPC can provide feedback to help improve the care delivery process related to discharge planning through improved discharge instructions and reinforcement of prescribed steps upon the patient's return home.
出院过程是一个过渡阶段，在此期间患者的护理从医院转移到家庭，这对患者来说可能会有压力。一种用于提高护理质量和连续性的技术是出院电话（DPC）。一家大型都市医院实施了DPC计划，以提高护理质量并降低再入院率。对24位医院领导、管理人员和工作人员进行了定性访谈，以确定DPC计划对出院过程中护理质量的影响。受访者表示，DPC的主要好处与患者的药物管理、随访预约提醒和问题解答有关。从医院的角度来看，DPC可以通过改进出院指导和强化患者回家后规定的步骤，提供反馈以帮助改善与出院计划相关的护理提供过程。
