Cairns Jane, Vreugdenhil Anthea
School of Sociology and Social Work, University of Tasmania, Launceston, Tasmania, Australia.
Australas J Ageing. 2014 Mar;33(1):59-62. doi: 10.1111/ajag.12017. Epub 2013 Apr 16.
To explore the experiences of frontline health and welfare practitioners in working with older people experiencing abuse.
In-depth interviews with 16 Tasmanian community-based health and welfare practitioners regarding their experiences of working in 49 recent cases of elder abuse. Interview transcripts were analysed using thematic analysis.
All participants found working in cases of elder abuse challenging and the work itself was perceived as difficult, complex and at times dangerous. The cumulative effect of intimidating work contexts, practice dilemmas and a lack of support resulted in frustration and stress for many practitioners. Nevertheless, participants were committed to providing ongoing services and support for older people experiencing abuse.
Frontline practitioners working in cases of elder abuse face significant challenges and could be better supported through strengthening organisational elder abuse policies, increased management support and more age-inclusive family violence support services.
探讨一线健康与福利从业者在处理遭受虐待的老年人案例时的经历。
对16名塔斯马尼亚社区健康与福利从业者进行深入访谈，了解他们在最近49起虐待老人案例中的工作经历。使用主题分析法对访谈记录进行分析。
所有参与者都认为处理虐待老人案例具有挑战性，这项工作本身被视为困难、复杂且有时危险。令人生畏的工作环境、实践困境以及缺乏支持的累积效应，给许多从业者带来了挫折感和压力。尽管如此，参与者仍致力于为遭受虐待的老年人提供持续的服务和支持。
处理虐待老人案例的一线从业者面临重大挑战，通过加强组织的虐待老人政策、增加管理层支持以及提供更具年龄包容性的家庭暴力支持服务，可以更好地为他们提供支持。
