Vet Rec. 2014 Apr 19;174(16):392-3. doi: 10.1136/vr.g2772.
The way the RCVS handles complaints is undergoing 'a refresh and revolution' which, it believes, will bring benefits to both clients and veterinary surgeons. At the recent BSAVA congress, the College's chief executive and its Registrar explained how things are changing. Kathryn Clark reports.
RCVS 处理投诉的方式正在进行“更新和革命”，它相信这将为客户和兽医带来好处。在最近的 BSAVA 大会上，该学院的首席执行官和注册主任解释了事情正在如何变化。Kathryn Clark 报道。
