Yang Liu-Qin, Liu Cong, Nauta Margaret M, Caughlin David E, Spector Paul E
Portland State University, Portland, OR, USA.
Hofstra University, Hempstead, NY, USA.
Stress Health. 2016 Feb;32(1):70-83. doi: 10.1002/smi.2581. Epub 2014 May 26.
This paper describes two studies of a new relational variable social burden and its implications for employees' well-being, job attitudes and counterproductive work behaviours. Social burden is defined as behaviours from colleagues that elicit the focal employees' social support. Across two separate samples (540 nurses and 172 university employees), we found that social burden differentiated from psychological aggression and incivility, respectively. A separate cross-sectional sample of 273 nurses from Study 1 revealed that social burden from colleagues was positively associated with focal employees' anxiety, irritation, depressive mood, physical symptoms, job dissatisfaction and turnover intentions. Study 2 used a time-lagged design with a separate sample of 383 university employees and 160 of their coworkers. In this study, social burden from supervisors and from coworkers were together predictive of employees' subsequent emotional strains and job attitudes, as measured 6 months later. With respect to sources of social burden, social burden from supervisors more strongly predicted job attitudes and counterproductive work behaviours directed at others, and social burden from coworkers more strongly predicted emotional strains.
本文描述了两项关于一个新的关系变量——社会负担及其对员工幸福感、工作态度和反生产工作行为影响的研究。社会负担被定义为同事引发焦点员工社会支持的行为。在两个独立样本(540名护士和172名大学员工)中,我们发现社会负担分别与心理攻击和无礼行为有所区别。来自研究1的273名护士的独立横断面样本显示,同事的社会负担与焦点员工的焦虑、易怒、抑郁情绪、身体症状、工作不满和离职意图呈正相关。研究2采用了时滞设计,样本为383名大学员工及其160名同事。在这项研究中,主管和同事的社会负担共同预测了员工6个月后的后续情绪压力和工作态度。关于社会负担的来源,主管的社会负担更能强烈预测针对他人的工作态度和反生产工作行为,同事的社会负担更能强烈预测情绪压力。