Tucker Rod, Stewart Derek
School of Pharmacy & Life Sciences, Robert Gordon University, Aberdeen, UK.
Int J Pharm Pract. 2015 Apr;23(2):150-3. doi: 10.1111/ijpp.12126. Epub 2014 Jun 9.
The objective of this study was to explore the reasons why patients with undiagnosed skin problems seek advice at pharmacies.
Semi-structured telephone interviews were conducted with patients presenting at pharmacies requesting advice for their own (or their child's) undiagnosed skin problem.
Twenty-five patients were interviewed. Key themes around choice of pharmacy were convenience of professional advice, triage to general practitioner (GP) care if warranted, inaccessibility of GP care and perceived non-serious nature of the condition. Interviewees also described high levels of trust in their pharmacists. Few concerns were noted, but those that were centred on lack of privacy and the potential for misdiagnosis. Almost all participants felt positive about their pharmacy care and would re-visit for future skin problems.
Patients with undiagnosed skin problems seek advice from pharmacies for reasons of professional advice, accessibility, familiarity and trust and because they perceive their conditions as non-serious.
本研究的目的是探究患有未确诊皮肤问题的患者在药房寻求建议的原因。
对在药房就诊并就自身（或其子女）未确诊的皮肤问题寻求建议的患者进行了半结构化电话访谈。
对25名患者进行了访谈。围绕药房选择的关键主题包括专业建议的便利性、必要时转诊至全科医生（GP）处、无法获得全科医生护理以及认为病情不严重。受访者还表示对药剂师高度信任。注意到的担忧很少，但集中在缺乏隐私和误诊的可能性上。几乎所有参与者对他们的药房护理都持积极态度，并会在未来出现皮肤问题时再次光顾。
患有未确诊皮肤问题的患者因专业建议、可及性、熟悉度和信任等原因，以及因为他们认为自己的病情不严重，而在药房寻求建议。
