Sahney V K, Dutkewych J I, Schramm W R
Henry Ford Health Care Corporation, Detroit, MI.
J Soc Health Syst. 1989 May;1(1):17-29.
The health care industry has come under increasing pressure to define, measure and improve the quality of health care services delivered. To set the framework for this discussion, the quality philosophies espoused by the leading experts from the industrial sector, namely, Crosby, Deming and Juran are presented. The differences as well as common themes presented by these experts are discussed. This paper reviews the role of management in a quality improvement process that results in the development of a successful organization.
医疗保健行业在界定、衡量和提高所提供医疗保健服务质量方面面临着越来越大的压力。为了为这一讨论设定框架，本文介绍了工业部门主要专家所倡导的质量理念，即克罗斯比、戴明和朱兰的理念。讨论了这些专家提出的差异以及共同主题。本文回顾了管理在质量改进过程中的作用，而这一过程会促成一个成功组织的发展。
