Pak Richard, McLaughlin Anne Collins, Bass Brock
a Department of Psychology , Clemson University , Clemson , USA.
Ergonomics. 2014;57(9):1277-89. doi: 10.1080/00140139.2014.928750. Epub 2014 Jun 17.
Previous research has shown that gender stereotypes, elicited by the appearance of the anthropomorphic technology, can alter perceptions of system reliability. The current study examined whether stereotypes about the perceived age and gender of anthropomorphic technology interacted with reliability to affect trust in such technology. Participants included a cross-section of younger and older adults. Through a factorial survey, participants responded to health-related vignettes containing anthropomorphic technology with a specific age, gender, and level of past reliability by rating their trust in the system. Trust in the technology was affected by the age and gender of the user as well as its appearance and reliability. Perceptions of anthropomorphic technology can be affected by pre-existing stereotypes about the capability of a specific age or gender.
The perceived age and gender of automation can alter perceptions of the anthropomorphic technology such as trust. Thus, designers of automation should design anthropomorphic interfaces with an awareness that the perceived age and gender will interact with the user’s age and gender
先前的研究表明，拟人化技术的外观引发的性别刻板印象会改变对系统可靠性的认知。当前的研究考察了关于拟人化技术感知到的年龄和性别的刻板印象是否与可靠性相互作用，从而影响对这类技术的信任。参与者包括不同年龄段的年轻人和老年人。通过一项析因调查，参与者对包含具有特定年龄、性别和过去可靠性水平的拟人化技术的健康相关 vignettes 做出反应，通过对系统的信任程度进行评分。对技术的信任受到用户的年龄和性别以及其外观和可靠性的影响。对拟人化技术的认知可能会受到关于特定年龄或性别的能力的先入为主的刻板印象的影响。
自动化的感知年龄和性别会改变对拟人化技术的认知，比如信任。因此，自动化设计师在设计拟人化界面时应意识到，感知到的年龄和性别将与用户的年龄和性别相互作用。
