Heenan Michael
MBA, CPHQ, CHE, is director of quality performance and risk management at the Credit Valley Hospital, in Mississauga, Ontario. You can contact him at 905-813-1100, ext. 6531.
Healthc Q. 2010;13(4):6-7. doi: 10.12927/hcq.2013.21988.
I recently participated in the Ontario Hospital Association (OHA) webinar on quality and safety, in which I was asked to address the topic of engaging physicians in performance measurement, quality and safety. I am not a physician, but much of my work in healthcare has involved working with clinical leaders in these areas. At St. Joseph's Healthcare Hamilton, we started our quality and safety journey by creating a medical quality scorecard specifically designed for physicians. The card, written in physician-friendly versus business language, enabled physicians to drop the traditional business quadrants of finance and human resources and select four quadrants focused on clinical process and outcome indicators that matched their daily practice. Quality improvement initiatives resulting from the scorecard included the launch of a sepsis-management campaign in the emergency room and a new approach to neonatal safety.
我最近参加了安大略省医院协会（OHA）举办的关于质量与安全的网络研讨会，会上我被要求探讨让医生参与绩效评估、质量与安全这一主题。我不是医生，但我在医疗保健领域的许多工作都涉及与这些领域的临床领导者合作。在汉密尔顿圣约瑟夫医疗中心，我们通过创建专门为医生设计的医疗质量记分卡开启了质量与安全之旅。该记分卡使用的是对医生友好的语言而非商业语言，使医生能够摒弃传统的财务和人力资源等商业象限，选择专注于与他们日常实践相匹配的临床流程和结果指标的四个象限。记分卡带来的质量改进举措包括在急诊室开展脓毒症管理活动以及采用新的新生儿安全方法。
