使流程改进得以持续。
Making process improvement 'stick'.
作者信息
Studer Quint
出版信息
Healthc Financ Manage. 2014 Jun;68(6):90-4, 96.
PMID:24968631
Abstract
To sustain gains from a process improvement initiative, healthcare organizations should: Explain to staff why a process improvement initiative is needed. Encourage leaders within the organization to champion the process improvement, and tie their evaluations to its outcomes. Ensure that both leaders and employees have the skills to help sustain the sought-after process improvements.
摘要
为了维持流程改进举措所取得的成效，医疗保健机构应：向员工解释为何需要开展流程改进举措。鼓励机构内的领导者支持流程改进，并将他们的评估与改进成果挂钩。确保领导者和员工都具备有助于维持理想的流程改进的技能。
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