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评估老年人对移动药物管理应用程序的用户感知:一项可用性研究。

Evaluating user perceptions of mobile medication management applications with older adults: a usability study.

机构信息

School of Pharmacy, Faculty of Science, University of Waterloo, Waterloo, ON, Canada.

出版信息

JMIR Mhealth Uhealth. 2014 Mar 14;2(1):e11. doi: 10.2196/mhealth.3048.


DOI:10.2196/mhealth.3048
PMID:25099993
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC4114457/
Abstract

BACKGROUND: Medication nonadherence has a significant impact on the health and wellbeing of individuals with chronic disease. Several mobile medication management applications are available to help users track, remember, and read about their medication therapy. OBJECTIVE: The objective of this study was to explore the usability and usefulness of existing medication management applications for older adults. METHODS: We recruited 35 participants aged 50 and over to participate in a 2-hour usability session. The average age ranged from 52-78 years (mean 67 years) and 71% (25/35) of participants were female. Each participant was provided with an iPad loaded with four medication management applications: MyMedRec, DrugHub, Pillboxie, and PocketPharmacist. These applications were evaluated using the 10 item System Usability Scale (SUS) and visual analog scale. An investigator-moderated 30-minute discussion followed, and was recorded. We used a grounded theory (GT) approach to analyze qualitative data. RESULTS: When assessing mobile medication management applications, participants struggled to think of a need for the applications in their own lives. Many were satisfied with their current management system and proposed future use only if cognition and health declined. Most participants felt capable of using the applications after a period of time and training, but were frustrated by their initial experiences with the applications. The early experiences of participants highlighted the benefits of linear navigation and clear wording (eg, "undo" vs "cancel") when designing for older users. While there was no order effect, participants attributed their poor performance to the order in which they tried the applications. They also described being a part of a technology generation that did not encounter the computer until adulthood. Of the four applications, PocketPharmacist was found to be the least usable with a score of 42/100 (P<.0001) though it offered a drug interaction feature that was among the favorite features of participants. The usability scores for MyMedRec (56/100), DrugHub (57/100), and Pillboxie (52/100) were not significantly different and participants preferred MyMedRec and DrugHub for their simple, linear interfaces. CONCLUSIONS: With training, adults aged 50 and over can be capable and interested in using mHealth applications for their medication management. However, in order to adopt such technology, they must find a need that their current medication management system cannot fill. Interface diversity and multimodal reminder methods should be considered to increase usability for older adults. Lastly, regulation or the involvement of older adults in development may help to alleviate generation bias and mistrust for applications.

摘要

背景:药物依从性对慢性病患者的健康和幸福有重大影响。有几种移动药物管理应用程序可帮助用户跟踪、记住和了解他们的药物治疗。 目的:本研究旨在探讨现有的老年人药物管理应用程序的可用性和实用性。 方法:我们招募了 35 名年龄在 50 岁及以上的参与者参加了 2 小时的可用性测试。参与者的平均年龄从 52-78 岁(平均 67 岁),其中 71%(25/35)为女性。每个参与者都提供了一个装有四个药物管理应用程序的 iPad:MyMedRec、DrugHub、Pillboxie 和 PocketPharmacist。使用 10 项系统可用性量表(SUS)和视觉模拟量表评估这些应用程序。之后进行了 30 分钟的调查员主持讨论,并进行了记录。我们使用扎根理论(GT)方法对定性数据进行分析。 结果:在评估移动药物管理应用程序时,参与者难以想到自己生活中需要这些应用程序。许多人对自己目前的管理系统感到满意,并提出只有认知和健康下降时才会考虑未来使用。大多数参与者在经过一段时间的培训后都觉得自己能够使用这些应用程序,但对应用程序的初始体验感到沮丧。参与者的早期体验强调了当为老年用户设计时,线性导航和清晰措辞(例如,“撤消”与“取消”)的好处。虽然没有顺序效应,但参与者将自己的不良表现归因于他们尝试应用程序的顺序。他们还描述了自己是一代没有在成年后遇到计算机的技术使用者。在这四个应用程序中,PocketPharmacist 的可用性最低,得分为 42/100(P<.0001),尽管它提供了药物相互作用功能,这是参与者最喜欢的功能之一。MyMedRec(56/100)、DrugHub(57/100)和 Pillboxie(52/100)的可用性评分没有显著差异,参与者更喜欢 MyMedRec 和 DrugHub,因为它们的界面简单、线性。 结论:经过培训,50 岁及以上的成年人可以有能力并愿意使用移动健康应用程序来管理他们的药物。然而,为了采用这种技术,他们必须找到当前药物管理系统无法满足的需求。应该考虑界面多样性和多模式提醒方法,以提高老年人的可用性。最后,监管或老年人参与开发可能有助于减轻对应用程序的代际偏见和不信任。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/5004/4114457/98ce91f44f07/mhealth_v2i1e11_fig3.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/5004/4114457/685f72543b2b/mhealth_v2i1e11_fig1.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/5004/4114457/3731a8b7f8e7/mhealth_v2i1e11_fig2.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/5004/4114457/98ce91f44f07/mhealth_v2i1e11_fig3.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/5004/4114457/685f72543b2b/mhealth_v2i1e11_fig1.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/5004/4114457/3731a8b7f8e7/mhealth_v2i1e11_fig2.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/5004/4114457/98ce91f44f07/mhealth_v2i1e11_fig3.jpg

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