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丹麦远程护理北方试验远程医疗系统的用户满意度与体验:一项出声思维研究。

User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: a think-aloud study.

作者信息

Lilholt Pernille Heyckendorff, Heiden Sisse, Hejlesen Ole K

机构信息

Department of Health Science and Technology, Aalborg University, Denmark.

出版信息

Stud Health Technol Inform. 2014;205:900-4.

PMID:25160318
Abstract

The aim was to evaluate a redesigned version of Telekit--a telehealth system developed for the Danish TeleCare North Trial. Telekit is used in the management of care in patients diagnosed with chronic obstructive pulmonary disease (COPD). This paper summarises the experience and the feedback received from six COPD-participants in terms of usability and satisfaction. Participants were asked to think-aloud while performing some system specific tasks. After each session, participants completed a post-test questionnaire. The think-aloud test was recorded, and notes from the tests were categorised and analysed. All tasks were completed by participants. Difficulties were observed concerning monitoring of measurements and use of the touchscreen. User feedback was mainly positive, and nearly all participants perceived Telekit as very easy to use. The study provides important insight regarding use of Telekit by patients suffering from a chronic illness and increased understanding about, how similar systems can more effectively be used in such home health initiatives.

摘要

目的是评估Telekit的重新设计版本,Telekit是为丹麦远程护理北方试验开发的远程医疗系统。Telekit用于诊断为慢性阻塞性肺疾病(COPD)患者的护理管理。本文总结了6名COPD参与者在可用性和满意度方面的经验及反馈。要求参与者在执行一些特定系统任务时边想边说。每个环节结束后,参与者完成一份测试后问卷。边想边说测试被记录下来,测试笔记被分类和分析。所有任务均由参与者完成。在测量监测和触摸屏使用方面观察到一些困难。用户反馈主要是积极的,几乎所有参与者都认为Telekit非常易于使用。该研究为慢性病患者使用Telekit提供了重要见解,并增进了对类似系统如何能更有效地用于此类家庭健康项目的理解。

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1
User satisfaction and experience with a telehealth system for the Danish TeleCare North Trial: a think-aloud study.丹麦远程护理北方试验远程医疗系统的用户满意度与体验:一项出声思维研究。
Stud Health Technol Inform. 2014;205:900-4.
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Specific technological communication skills and functional health literacy have no influence on self-reported benefits from enrollment in the TeleCare North trial.特定的技术沟通技巧和功能性健康素养对参与远程护理北方试验自我报告的益处没有影响。
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Patient and provider perspectives on home telecare: preliminary results from a randomized controlled trial.患者和医护人员对家庭远程护理的看法:一项随机对照试验的初步结果
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Disconnected: a survey of users and nonusers of telehealth and their use of primary care.脱节:远程医疗用户和非用户及其对初级保健的使用情况调查。
J Am Med Inform Assoc. 2019 May 1;26(5):420-428. doi: 10.1093/jamia/ocy182.
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An Iterative, Mixed Usability Approach Applied to the Telekit System from the Danish TeleCare North Trial.
一种迭代的、混合可用性方法应用于丹麦远程护理北方试验中的远程工具包系统。
Int J Telemed Appl. 2016;2016:6351734. doi: 10.1155/2016/6351734. Epub 2016 Nov 16.