Karimi Saeid, Atashpour Bahareh, Papi Ahmad, Nouri Rasul, Hasanzade Akbar
Department of Health Services Mangement, Management and Medical Informatics Faculty, Isfahan University of Medical Sciences, Isfahan, Iran.
Department of Medical Library and Information Sciences, Management and Medical Informatics Faculty, Isfahan University of Medical Sciences, Isfahan, Iran.
J Educ Health Promot. 2014 Nov 29;3:122. doi: 10.4103/2277-9531.145934. eCollection 2014.
Performance measurement is inevitable for university libraries. Hence, planning and establishing a constant and up-to-date measurement system is required for the libraries, especially the university libraries. The primary studies and analyses reveal that the EFQM Excellence Model has been efficient, and the administrative reform program has focused on the implementation of this model. Therefore, on the basis of these facts as well as the need for a measurement system, the researchers measured the performance of libraries in schools and hospitals supported by Isfahan University of Medical Sciences, using the EFQM Organizational Excellence Model.
This descriptive research study was carried out by a cross-sectional survey method in 2011. This research study included librarians and library directors of Isfahan University of Medical Sciences (70 people). The validity of the instrument was measured by the specialists in the field of Management and Library Science. To measure the reliability of the questionnaire, the Cronbach's alpha coefficient value was measured (0.93). The t-test, ANOVA, and Spearman's rank correlation coefficient were used for measurements. The data were analyzed by SPSS.
Data analysis revealed that the mean score of the performance measurement for the libraries under study and between nine dimensions the highest score was 65.3% for leadership dimension and the lowest scores were 55.1% for people and 55.1% for society results.
In general, using the ninth EFQM model the average level of all dimensions, which is in good agreement with normal values, was assessed. However, compared to other results, the criterion people and society results were poor. It is Recommended by forming the expert committee on criterion people and society results by individuals concerned with the various conferences and training courses to improve the aspects.
对大学图书馆而言，绩效评估是必不可少的。因此，图书馆，尤其是大学图书馆，需要规划并建立一个持续且最新的评估体系。初步研究与分析表明，欧洲质量管理基金会卓越模型（EFQM卓越模型）已证明卓有成效，并且行政改革计划一直侧重于该模型的实施。因此，基于这些事实以及对评估体系的需求，研究人员运用EFQM组织卓越模型对伊斯法罕医科大学支持的学校和医院图书馆的绩效进行了评估。
本描述性研究于2011年采用横断面调查法开展。该研究涵盖了伊斯法罕医科大学的图书馆员和图书馆馆长（共70人）。该工具的效度由管理和图书馆学领域的专家进行评估。为测量问卷的信度，计算了克朗巴哈系数值（0.93）。采用t检验、方差分析和斯皮尔曼等级相关系数进行测量。数据通过SPSS进行分析。
数据分析显示，在所研究图书馆的绩效评估平均得分以及九个维度中，领导力维度得分最高，为65.3%，人员维度和社会成果维度得分最低，均为55.1%。
总体而言，运用第九版EFQM模型评估了所有维度的平均水平，该水平与正常值高度相符。然而，与其他结果相比，人员和社会成果标准较差。建议通过由参与各种会议和培训课程的相关人员组成人员和社会成果标准专家委员会来改善这些方面。
