Caregiving representations at work and the moderating role of job self-efficacy.

This study measured the effect of job self-efficacy and caregiving dimensions (hyperactivation and deactivation) on Organizational Citizenship Behavior (OCB) in a sample of 160 customer service workers. While job self-efficacy and caregiving deactivation independently had moderate main effects on OCB-Individual and OCB-Organizational, the effect of caregiving hyperactivation was smaller and significantly contributed solely to OCB-Organizational. When caregiving dimensions were examined in interaction with job self-efficacy, the effect of deactivated caregiving on OCB-Organizational was stronger for workers who scored high on job self-efficacy.