Consolver Patti, Phillips Scott
Healthc Financ Manage. 2014 Sep;68(9):72-4, 76, 78.
In 2013, Texas Health Resources began to record discussions with patients at each revenue cycle touch point, from scheduling through registration. The recordings give leaders insight on the accuracy and consistency of information communicated at each touch point and provide a tool for improving customer service. The initiative has improved patient satisfaction and increased point-of-service collections.
2013年，德克萨斯健康资源公司开始记录在每个收入周期接触点与患者的讨论，从预约到登记。这些录音让领导者了解每个接触点所传达信息的准确性和一致性，并提供了一个改善客户服务的工具。该举措提高了患者满意度并增加了服务点收款。
