Suva Domizio, Poizat Germain
Rev Med Suisse. 2015 Feb 4;11(460):367-70.
For many years hospitals have been implementing crew resource management (CRM) programs, inspired by the aviation industry, in order to improve patient safety. However, while contributing to improved patient care, CRM programs are controversial because of their limited impact, a decrease in effectiveness over time, and the underinvestment by some caregivers. By analyzing the space shuttle Challenger accident, the objective of this article is to show the potential impact of the professional culture in decision-making processes. In addition, to present an approach by cultural factors which are an essential complement to current CRM programs in order to enhance the safety of care.
多年来,受航空业启发,医院一直在实施机组资源管理(CRM)计划,以提高患者安全。然而,尽管CRM计划有助于改善患者护理,但由于其影响有限、随着时间推移有效性下降以及一些护理人员投资不足,该计划存在争议。通过分析航天飞机挑战者号事故,本文的目的是展示专业文化在决策过程中的潜在影响。此外,提出一种基于文化因素的方法,这是当前CRM计划的重要补充,以提高护理安全性。