Hilligoss Brian, Mansfield Jerry A, Patterson Emily S, Moffatt-Bruce Susan D
Division of Health Services Management and Policy, College of Public Health, The Ohio State University, Columbus, Ohio, USA.
Jt Comm J Qual Patient Saf. 2015 Mar;41(3):134-43. doi: 10.1016/s1553-7250(15)41019-0.