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同伴交流与参与动机如何影响社交媒体购物行为:来自中国和美国的证据

How Peer Communication and Engagement Motivations Influence Social Media Shopping Behavior: Evidence from China and the United States.

作者信息

Muralidharan Sidharth, Men Linjuan Rita

机构信息

1 Temerlin Advertising Institute, Southern Methodist University , Dallas, Texas.

2 Department of Public Relations, University of Florida , Gainesville, Florida.

出版信息

Cyberpsychol Behav Soc Netw. 2015 Oct;18(10):595-601. doi: 10.1089/cyber.2015.0190. Epub 2015 Sep 16.

Abstract

Based on consumer socialization theory, this study proposes and tests a conceptual model of social media shopping behavior, which links the antecedents of user motivations of engagement and peer communication about products to shopping behavior through social media. A cross-cultural survey was conducted with social media users in two culturally distinct markets with the largest Internet population: China (n=304) and the United States (n=328). Findings showed that social interaction, information, and remuneration were positive antecedents of peer communication for users from both countries. Peer communication positively impacted social media shopping behavior, and cultural differences were observed, with social interaction being important to Chinese users' shopping behavior, while remuneration was more important to American users. Implications are discussed.

摘要

基于消费者社会化理论,本研究提出并测试了一个社交媒体购物行为的概念模型,该模型将用户参与动机和产品同伴交流的前因与通过社交媒体的购物行为联系起来。对互联网用户数量最多的两个文化不同的市场(中国,n = 304;美国,n = 328)的社交媒体用户进行了跨文化调查。研究结果表明,社交互动、信息和报酬对两国用户而言都是同伴交流的积极前因。同伴交流对社交媒体购物行为有积极影响,且观察到了文化差异,社交互动对中国用户的购物行为很重要,而报酬对美国用户更重要。文中讨论了研究的启示。

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