Chittle Melissa D, Rao Sandhya K, Jaff Michael R, Patel Virendra I, Gallen Kathleen M, Avadhani Radhika, Ferris Timothy G, Wasfy Jason H
Division of Interventional Radiology, Department of Radiology, Massachusetts General Hospital, Boston, MA, USA
Massachusetts General Physicians Organization, Massachusetts General Hospital, Harvard Medical School, Boston, MA, USA Department of Medicine, Massachusetts General Hospital, Harvard Medical School, Boston, MA, USA.
Vasc Med. 2015 Dec;20(6):551-6. doi: 10.1177/1358863X15601734. Epub 2015 Sep 18.
Management of chronic disease often requires multidisciplinary clinical efforts and specialist care. With the emergence of Accountable Care Organizations (ACOs), health care systems are incentivized to evaluate methods of information exchange between generalists and specialists in order to provide value while preserving quality. Our objective was to evaluate patient and referring provider satisfaction and outcomes of asynchronous electronic consultations in vascular care in a large tertiary academic medical center. Referring providers were offered a vascular 'e-consult' option through an electronic referral management system. We conducted chart review to understand the downstream effects and surveyed patients and referring providers to assess satisfaction. From 24 March 2014 to 1 March 2015, 54 e-consults were completed. Additional testing and recommendations were made in 49/54 (90.7%) e-consults, including lower-extremity venous duplex ultrasonography with reflux testing, duplex ultrasonography of the carotid artery, computed tomography, magnetic resonance imaging, non-invasive physiology arterial studies, laboratory tests, medications, compression stockings, and sequential lymphedema compression therapy. Referring providers were compliant with recommendations in 40/49 (81.6%) of e-consults. A total of 17/54 (31.5%) patients were surveyed with a median patient satisfaction score of 13.7/15 (91.3%) (SD ± 6.4). The program was associated with high referring provider satisfaction, with 87.0% finding the e-consult very helpful and 80.0% stating it averted the need for a traditional visit. Our experience suggests that e-consults are an effective way to provide vascular care in some patients and are associated with high patient and provider satisfaction. E-consults may therefore be an efficient method of care delivery for vascular patients within an ACO.
慢性病的管理通常需要多学科的临床努力和专科护理。随着 accountable care organizations(ACO)的出现,医疗保健系统受到激励,去评估全科医生和专科医生之间的信息交流方法,以便在保持质量的同时提供价值。我们的目标是评估一家大型三级学术医疗中心血管护理中异步电子会诊的患者和转诊医生满意度及结果。通过电子转诊管理系统为转诊医生提供血管“电子会诊”选项。我们进行病历审查以了解下游影响,并对患者和转诊医生进行调查以评估满意度。从2014年3月24日至2015年3月1日,共完成了54次电子会诊。在54次会诊中的49次(90.7%)中提出了额外的检查和建议,包括下肢静脉反流超声检查、颈动脉超声检查、计算机断层扫描、磁共振成像、无创动脉生理学研究、实验室检查、药物治疗、压力袜和序贯性淋巴水肿压迫治疗。转诊医生在49次电子会诊中的40次(81.6%)中遵循了建议。共对17/54(31.5%)的患者进行了调查,患者满意度中位数评分为13.7/15(91.3%)(标准差±6.4)。该项目与转诊医生的高满意度相关,87.0%的医生认为电子会诊非常有帮助,80.0%的医生表示它避免了传统就诊的需要。我们的经验表明,电子会诊是为部分患者提供血管护理的有效方式,并且与患者和医生的高满意度相关。因此,电子会诊可能是ACO内为血管疾病患者提供护理的一种有效方法。