Meyer-Kühling Inga, Wendelstein Britta, Pantel Johannes, Specht-Leible Norbert, Zenthöfer Andreas, Schröder Johannes
1 Institut für Gerontologie, Ruprecht-Karls-Universität Heidelberg.
5 Sektion Gerontopsychiatrie, Universitätsklinikum Heidelberg.
Pflege. 2015 Oct;28(5):277-85. doi: 10.1024/1012-5302/a000447.
Failures of communication between professional caregivers and physicians affect the quality of supply of nursing home residents.
As part of a model project it was aimed to develop a training for caregivers to improve communication and promote cooperation with physicians.
For the needs assessment as a basis to develop the training 56 professional caregivers and 40 physicians engaged in nursing home care answered questionnaires regarding their cooperation. Based on these results a module for communication between professional caregivers and physicians was developed and adapted the TANDEM communication training for caregivers by Haberstroh and Pantel (2011). 25 professional caregivers in leading positions have been trained as multipliers in order to provide their colleagues the communication training with the additional element (TANDEMplus). TANDEMplus was evaluated in forms of reflection rounds and feedback questionnaires.
254 professional caregivers, housekeeping staff and daytime companions participated in a complete TANDEMplus training by the multipliers until July 2014. The implementation of their developed communication strategies into practice was experienced positively by the participants.
The module “communication with physicians” is relevant for professional caregivers to raise awareness of their own competence and facilitate a structured information exchange at eye level. The training of multipliers was executed in order to ensure transfer effects and sustainability.
专业护理人员与医生之间的沟通不畅会影响养老院居民的护理质量。
作为一个示范项目的一部分，旨在为护理人员开展一项培训，以改善沟通并促进与医生的合作。
为了进行需求评估以作为开展培训的基础，56名专业护理人员和40名从事养老院护理工作的医生回答了有关他们合作情况的问卷。基于这些结果，开发了一个专业护理人员与医生之间沟通的模块，并对Haberstroh和Pantel（2011年）为护理人员设计的串联式沟通培训进行了改编。25名担任领导职务的专业护理人员接受了培训，成为传播者，以便为他们的同事提供带有附加元素的沟通培训（串联式升级版）。通过反思环节和反馈问卷对串联式升级版进行了评估。
截至2014年7月，254名专业护理人员、家政人员和日间陪伴人员参加了由传播者进行的完整的串联式升级版培训。参与者对将他们制定的沟通策略应用于实践给予了积极评价。
“与医生沟通”模块对于专业护理人员提高对自身能力的认识以及促进平等的结构化信息交流具有重要意义。对传播者进行培训是为了确保培训效果的传递和可持续性。
