Patient satisfaction constructs.

PURPOSE

The purpose of this paper is to examine the five-factor structure of patients' satisfaction constructs toward private healthcare service providers.

DESIGN/METHODOLOGY/APPROACH: This research is a cross-sectional study. A questionnaire-based survey was conducted with previous and current Bangladeshi patients. Exploratory factor analysis was employed to extract the underlying constructs.

FINDINGS

Five underlying dimensions that play a significant role in structuring the satisfaction perceived by Bangladeshi private healthcare patients are identified in this study. Practical implications - The main contribution of this study is identifying the dimensions of satisfaction perceived by Bangladeshi patients regarding private healthcare service providers.

ORIGINALITY/VALUE: Healthcare managers adopt the five identified underlying construct items in their business practices to improve their respective healthcare efficiency while ensuring overall customer satisfaction.