Bergman Edward J, Fiester Autumn
3401 Market St., Suite 320, Philadelphia, Pennsylvania 19104 USA.
J Clin Ethics. 2015 Winter;26(4):312-4.
Professional mediators have long possessed a skill set that is uniquely suited to facilitation of difficult conversations between and among individuals in emotionally charged situations. This skill set has increasingly been recognized as invaluable to the work of clinical ethics consultants as they navigate conflicts involving families, surrogates, and providers. Given widespread acknowledgment that communication difficulties lie at the root of many clinical ethics conflicts, mediation offers techniques to enhance communication between conflicting parties. This special section of The Journal of Clinical Ethics focuses on core aspects of the mediation process designed for effective management of clinical conflict emanating from communication breakdowns, highly charged value conflicts, and instances of perceived disrespect.
长期以来，专业调解人拥有一套独特的技能组合，非常适合在情绪激动的情况下促成个人之间及群体之间的艰难对话。随着临床伦理顾问在处理涉及家属、代理人和医疗服务提供者的冲突时，这套技能组合对他们工作的价值越来越受到认可。鉴于人们普遍认识到沟通困难是许多临床伦理冲突的根源，调解提供了增强冲突各方之间沟通的技巧。《临床伦理学杂志》的这一特别版块聚焦于调解过程的核心方面，这些方面旨在有效管理因沟通不畅、高度紧张的价值冲突以及感知到的不尊重情况而产生的临床冲突。
