DiBiaggio J A, Cooper T M
Dent Clin North Am. 1977 Jul;21(3):471-7.
The growing demand for dental services has resulted in an expanded utilization of auxiliary personnel in an effort to increase productivity. Enlarged dental teams which have evolved from this effort have also magnified the potential for interpersonal conflicts in the office. Although such conflicts are sometimes unavoidable, they can be reduced through effective preventive management. Careful selection of personnel, well designed training programs, and attention to those factors which assist retention of qualified staff members are important in this process. Finally, the entire team must have common goals and work in a coordinated fashion to achieve ultimate success. The dentist of today must possess the skills of an effective manager as well as those of a competent clinician.
对牙科服务日益增长的需求导致了辅助人员的使用增加，以提高生产力。由此发展而来的扩大后的牙科团队也增加了办公室人际冲突的可能性。虽然此类冲突有时不可避免，但可以通过有效的预防性管理来减少。在这一过程中，精心挑选人员、设计良好的培训计划以及关注有助于留住合格员工的因素非常重要。最后，整个团队必须有共同目标，并以协调一致的方式工作以取得最终成功。当今的牙医必须具备有效管理者的技能以及称职临床医生的技能。
