Salas-Vallina Andrés, Alegre Joaquin, Fernández Rafael
Department of Business Management, University of Valencia, Valencia, Spain.
ESIC Business and Marketing School, Valencia, Spain.
Int J Health Plann Manage. 2017 Apr;32(2):e137-e159. doi: 10.1002/hpm.2363. Epub 2016 Jun 21.
Both researchers and managers are interested in finding the factors that raise organizational citizenship behaviour (OCB), particularly in the health sector. In this complex context, characterized by a high workload, it becomes essential that physicians voluntarily contribute beyond their official job description. Our research aims to evidence the working conditions that promote OCB, considering the role of organizational learning capability through happiness at work. Our research was based on a sample of 167 allergists at Spanish public hospitals, and by means of structural equation models, interesting results were found. We offer to hospital managers both a tool and an explanation for the fostering of OCB. Physicians that progress through learning, under positive attitudes at work, may indeed behave more civically, going beyond their job description. Copyright © 2016 John Wiley & Sons, Ltd.
研究人员和管理人员都热衷于找出能够提升组织公民行为（OCB）的因素，尤其是在医疗领域。在这种工作量极大的复杂环境中，医生自愿在其正式工作职责之外做出贡献变得至关重要。我们的研究旨在证明促进组织公民行为的工作条件，同时考虑通过工作幸福感体现的组织学习能力所发挥的作用。我们的研究以西班牙公立医院的167名过敏症专科医生为样本，通过结构方程模型得出了有趣的结果。我们为医院管理人员提供了一种促进组织公民行为的工具及相关解释。在积极工作态度下通过学习取得进步的医生，确实可能会表现得更具公民意识，超越其工作职责。版权所有© 2016约翰·威利父子有限公司。
