Hu Tina, Leung Fok-Han
a Faculty of Medicine, University of Toronto , Toronto , Ontario , Canada.
b Department of Family and Community Medicine , St. Michael's Hospital , Toronto , Ontario , Canada.
J Interprof Care. 2016 Jul;30(4):532-5. doi: 10.1080/13561820.2016.1181614.
Student-run free clinics (SRFCs) are becoming increasingly popular programmes in schools for promoting interprofessional education and service learning. Despite their prevalence, little research has been done surrounding SRFCs and wait-times. SRFCs may experience long wait-times because patients are often seen on a drop-in basis and time has to be allotted for interprofessional case discussion and teaching. The purpose of this study was to evaluate the wait-times for patients being seen at an interprofessional SRFC and determine potential improvements. Wait-times, total treatment room times, total time per patient, and whether a referral and/or prescription was given were tracked from May 2014 to July 2015 at an SRFC. A total of 268 patients were seen in 52 clinics. On average, five patients were seen per clinic. Patients waited for an average time of 21 minutes before they were seen by the team. Average treatment time per patient was 69 minutes. Patients were generally at the clinic for a total of 91 minutes before being discharged. Several improvements for managing client flow at interprofessional SRFCs are discussed.
学生运营的免费诊所（SRFCs）在学校中作为促进跨专业教育和服务学习的项目正变得越来越受欢迎。尽管它们很普遍，但围绕SRFCs和候诊时间的研究却很少。SRFCs可能会经历较长的候诊时间，因为患者通常是随时就诊，而且必须为跨专业病例讨论和教学留出时间。本研究的目的是评估在跨专业SRFCs就诊的患者的候诊时间，并确定可能的改进措施。在一个SRFC从2014年5月到2015年7月跟踪记录了候诊时间、总治疗室时间、每位患者的总时间以及是否给出了转诊和/或处方。在52次诊所就诊中共接待了268名患者。平均每次诊所接待5名患者。患者在被团队诊治前平均等待21分钟。每位患者的平均治疗时间为69分钟。患者在出院前通常在诊所总共停留91分钟。讨论了在跨专业SRFCs中管理客户流程的若干改进措施。
