Park Haeik, Kim Jooho, Almanza Barbara
J Environ Health. 2016 Jun;78(10):8-12.
Consumer-generated restaurant review sites offer a wealth of information about dining options. These sites are based on consumers' experiences; therefore, it is useful to assess the relevance between restaurant review (for food quality) and retail food facilities (RFFs) inspection results (for sanitation) from health departments. This study analyzed New York City restaurant ratings on Yelp.com to determine if there was a relationship to RFFs' violation scores for those same facilities found on the New York City Department of Health and Mental Hygiene web pages. In addition, we assessed differences between RFFs defined on Yelp as quick service versus full service, and chains versus nonchains. Yelp ratings were found to be correlated only with sanitation in chain RFFs.
消费者生成的餐厅评论网站提供了大量有关就餐选择的信息。这些网站基于消费者的体验；因此，评估餐厅评论（针对食品质量）与卫生部门对零售食品设施（RFFs）的检查结果（针对卫生状况）之间的相关性是很有用的。本研究分析了Yelp.com上纽约市餐厅的评分，以确定其与纽约市卫生和精神卫生部门网页上相同设施的零售食品设施违规分数之间是否存在关联。此外，我们评估了Yelp上定义的快餐服务与全方位服务、连锁店与非连锁店的零售食品设施之间的差异。结果发现，Yelp评分仅与连锁零售食品设施的卫生状况相关。
