Camillo Nadia Raquel Suzini, Oliveira João Lucas Campos de, Bellucci Junior José Aparecido, Cervilheri Andressa Hirata, Haddad Maria do Carmo Fernandez Lourenço, Matsuda Laura Misue
Programa de Pós-Graduação em Enfermagem, Universidade Estadual de Maringá, Maringá, PR, Brazil.
Universidade Estadual de Maringá, Maringá, PR, Brazil.
Rev Bras Enferm. 2016 Jun;69(3):451-9. doi: 10.1590/0034-7167.2016690306i.
to analyze the perceptions of the multidisciplinary team on Accreditation in a public hospital.
descriptive, exploratory, qualitative research, performed in May 2014, using recorded individual interviews. In total, 28 employees of a public hospital, Accredited with Excellence, answered the guiding question: "Tell me about the Accreditation system used in this hospital". The interviews were transcribed and subjected to content analysis.
of the speeches, three categories emerged: Advantages offered by the Accreditation; Accredited public hospital resembling a private hospital; Pride/satisfaction for acting in an accredited public hospital.
participants perceived Accreditation as a favorable system for a quality management in the public service because it promotes the development of professional skills and improves cost management, organizational structure, management of assistance and perception of job pride/satisfaction.
分析多学科团队对一家公立医院评审认证的看法。
2014年5月开展的描述性、探索性定性研究，采用个人访谈录音的方式。一家获得卓越认证的公立医院的28名员工回答了指导性问题：“跟我讲讲这家医院使用的评审认证体系”。访谈内容被转录并进行了内容分析。
从访谈发言中归纳出三类：评审认证带来的优势；获得认证的公立医院类似私立医院；在获得认证的公立医院工作的自豪感/满足感。
参与者认为评审认证是公共服务质量管理的有利体系，因为它促进专业技能发展，改善成本管理、组织结构、医疗服务管理以及工作自豪感/满足感。
