Kolbeinsson Ari, Thorvald Peter, Lindblom Jessica
University of Skövde, Box 408, 541 28, Skövde, Sweden.
University of Skövde, Box 408, 541 28, Skövde, Sweden.
Appl Ergon. 2017 Jan;58:361-371. doi: 10.1016/j.apergo.2016.07.015. Epub 2016 Aug 8.
This paper examines how interruptions from information and communications technology systems affect errors and the time to complete tasks for assembly workers. Interruptions have previously been examined in laboratory experiments and office environments, but not much work has been performed in other authentic environments. This paper contains the results of an experiment that was performed in a simulated manufacturing assembly environment, which tested the effects of interruptions on a manual assembly task. The experiment used existing interruption coordination methods as a basis, and the results showed a difference in the effect of interruptions and interruption coordination between cognitively complex laboratory tasks and manual assembly tasks in an authentic environment. Most notably, the negative effects of interruptions delivered without consideration were smaller in this experiment. Based on these findings, recommendations were developed for designing interruption systems for minimizing the costs (errors and time) imposed by interruptions during assembly tasks in manufacturing.
本文探讨了信息与通信技术系统的干扰如何影响装配工人的错误率以及完成任务的时间。此前，干扰问题已在实验室实验和办公环境中得到研究，但在其他真实环境中的相关研究较少。本文包含了在模拟制造装配环境中进行的一项实验结果，该实验测试了干扰对一项手动装配任务的影响。实验以现有的干扰协调方法为基础，结果表明，在认知复杂的实验室任务与真实环境中的手动装配任务之间，干扰及干扰协调的效果存在差异。最值得注意的是，在本实验中，未经考虑就产生的干扰所带来的负面影响较小。基于这些发现，我们提出了一些建议，用于设计干扰系统，以尽量减少制造过程中装配任务期间干扰所带来的成本（错误和时间）。
