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解读中国医患暴力事件的抬头:对鲜为人知的医疗暴力现象的评论

Understanding the rise of Yinao in China: A commentary on the little known phenomenon of healthcare violence.

作者信息

Zhang Liuyi, Stone Teresa E, Zhang Jingping

机构信息

Nursing Psychology Research Center of Xiangya Nursing School, Central South University, Hunan, China.

International Nursing, Faculty of Health Sciences, Graduate School of Medicine, Yamaguchi University, Yamaguchi, Japan.

出版信息

Nurs Health Sci. 2017 Jun;19(2):183-187. doi: 10.1111/nhs.12311. Epub 2016 Sep 30.

Abstract

Yinao (healthcare disturbance) refers to violent incidents directed against healthcare staff and facilities for financial benefit. In China, incidences of Yinao are widespread and increasing, but little is known of this phenomenon in the wider global community. This commentary investigates the factors behind Yinao to achieve a deeper understanding. Causes include a lack of trust in medical staff, fueled by costly medical expenses; difficulties in accessing treatment; poor treatment outcomes; high patient expectations; a misunderstanding or rejection of medical ethics; misleading media reports; and a complex appeals process. Both doctors and nurses have been the targets of violent and distressing Yinao events, resulting in emotional pain, physical injury, and even death. In response, hospitals have established a series of preventative measures and and the government has increased the penalties for perpetrators of acts of Yinao. The situation is a salient reminder to policymakers worldwide of the importance of an accessible, affordable, and equitable health system.

摘要

医闹是指为谋取经济利益而针对医护人员和医疗设施的暴力事件。在中国,医闹事件普遍且呈上升趋势,但国际社会对这一现象了解甚少。本评论探讨医闹背后的因素以加深理解。原因包括高昂医疗费用引发的对医护人员缺乏信任、就医困难、治疗效果不佳、患者期望过高、对医德的误解或排斥、误导性媒体报道以及复杂的申诉程序。医生和护士都曾是暴力且令人痛苦的医闹事件的目标,导致情感创伤、身体伤害甚至死亡。作为回应,医院已制定一系列预防措施,政府也加大了对医闹行为肇事者的处罚力度。这种情况凸显了可及、可负担且公平的卫生系统对全球政策制定者的重要性。

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