Aldallal S N, Aldallal F N, Khajah A S
Manchester Medical School.
Manchester School of Dentistry.
Br Dent J. 2017 Mar 24;222(6):463-465. doi: 10.1038/sj.bdj.2017.270.
Objective To perform an evaluation of the information given to patients seeking emergency dental services during out-of-hours periods in Greater Manchester.Method This is a cross-sectional study. A list of all NHS dental practices in Greater Manchester was obtained from the NHS website. The investigators then accessed websites and voicemails of all practices to assess the information given to patients.Results The study shows that most practices have voicemail, which includes varying information on how to access emergency dental services during out-of-hours periods. Few of those included advice on the management of common dental emergencies. On the other hand, the majority of practices did not have websites. From those who included advice on how to access emergency dental services during out-of-hours periods on how to manage common dental emergencies on their websites, the information was easy to find.Conclusion The current information could be improved by ensuring the inclusion of essential details. Websites would help by including more details. In turn, this could help to reduce the number of inappropriate presentations to A&E departments.
目的 对大曼彻斯特地区非工作时间寻求紧急牙科服务的患者所获信息进行评估。方法 这是一项横断面研究。从英国国家医疗服务体系（NHS）网站获取大曼彻斯特地区所有NHS牙科诊所的名单。研究人员随后访问了所有诊所的网站和语音信箱，以评估提供给患者的信息。结果 研究表明，大多数诊所设有语音信箱，其中包含关于非工作时间如何获得紧急牙科服务的不同信息。其中很少有关于常见牙科急症处理的建议。另一方面，大多数诊所没有网站。在那些在网站上提供了非工作时间如何获得紧急牙科服务以及如何处理常见牙科急症建议的诊所中，这些信息很容易找到。结论 通过确保纳入基本细节，当前信息可以得到改善。网站通过包含更多细节会有所帮助。相应地，这有助于减少前往急诊部门的不适当就诊人数。
