Arbury Sheila, Hodgson Michael, Zankowski Donna, Lipscomb Jane
1 Office of Occupational Medicine and Nursing, Occupational Safety and Health Administration.
2 University of Maryland, School of Nursing.
Workplace Health Saf. 2017 Jun;65(6):266-272. doi: 10.1177/2165079916671534. Epub 2017 Mar 9.
Commercial workplace violence (WPV) prevention training programs differ in their approach to violence prevention and the content they present. This study reviews 12 such programs using criteria developed from training topics in the Occupational Safety and Health Administration's (OSHA) Guidelines for Preventing Workplace Violence for Healthcare and Social Service Workers and a review of the WPV literature. None of the training programs addressed all the review criteria. The most significant gap in content was the lack of attention to facility-specific risk assessment and policies. To fill this gap, health care facilities should supplement purchased training programs with specific training in organizational policies and procedures, emergency action plans, communication, facility risk assessment, and employee post-incident debriefing and monitoring. Critical to success is a dedicated program manager who understands risk assessment, facility clinical operations, and program management and evaluation.
商业性工作场所暴力（WPV）预防培训项目在预防暴力的方法和所呈现的内容方面存在差异。本研究使用根据美国职业安全与健康管理局（OSHA）《医疗保健和社会服务工作者预防工作场所暴力指南》中的培训主题制定的标准以及对WPV文献的综述，对12个此类项目进行了审查。没有一个培训项目涵盖所有审查标准。内容上最显著的差距是缺乏对特定设施风险评估和政策的关注。为填补这一差距，医疗保健机构应以组织政策和程序、应急行动计划、沟通、设施风险评估以及员工事件后汇报和监测方面的特定培训来补充所购买的培训项目。成功的关键是要有一位了解风险评估、设施临床运营以及项目管理与评估的专职项目经理。
