Udod Sonia A, Lobchuk Michelle
Assistant Professor, College of Nursing, University of Saskatchewan, Saskatoon, SK.
MHRC Research Chair in Caregiver Communication, Associate Professor, College of Nursing, Rady Faculty of Health Sciences, University of Manitoba, Winnipeg, MB.
Nurs Leadersh (Tor Ont). 2017;30(1):47-55. doi: 10.12927/cjnl.2017.25105.
This paper focuses on the central role of senior nurse leaders in advancing organizational resources and support for communication between healthcare providers and carers that influences patient and carer outcomes during the transition from hospital to the community. A Think Tank (Lobchuk 2012) funded by the Canadian Institutes of Health Research (CIHR) gathered interdisciplinary and intersectoral stakeholders from local, national and international levels to develop a Family Carer Communication Research Collaboration. Workshop stakeholders addressed critical challenges in meeting communication needs of carers as partners with clinicians in promoting safe care for the elderly, chronically or seriously ill or disabled individuals in the community. Key priority areas identified the need to uncover nurse leader perspectives at the system, nurse leader, healthcare provider and patient levels where communication with carers occurs. The overarching outcome from the workshop focuses on the need for nurse leaders to advocate for patients and their families in meeting carer communication needs. The authors' "call to action" requires commitment and investment from nurse leaders in the critical juncture of healthcare delivery to strengthen communication between healthcare providers and carers that influence patient and carer outcomes in seamless transitions of care.
本文重点关注高级护士领导者在推进组织资源以及支持医疗服务提供者与护理者之间沟通方面的核心作用，这种沟通会影响患者和护理者在从医院过渡到社区期间的结局。由加拿大卫生研究院（CIHR）资助的一个智囊团（洛布丘克，2012年）召集了来自地方、国家和国际层面的跨学科和跨部门利益相关者，以开展一项家庭护理者沟通研究合作项目。研讨会的利益相关者探讨了在满足护理者作为临床医生的合作伙伴在促进社区中老年人、慢性病患者、重症患者或残疾人士安全护理方面的沟通需求时所面临的关键挑战。确定的关键优先领域是需要了解在与护理者进行沟通的系统、护士领导者、医疗服务提供者和患者层面上护士领导者的观点。研讨会的总体成果集中在护士领导者需要在满足护理者沟通需求方面为患者及其家庭进行倡导。作者的“行动呼吁”要求护士领导者在医疗服务提供的关键时刻做出承诺并进行投入，以加强医疗服务提供者与护理者之间的沟通，这种沟通会在无缝的护理过渡中影响患者和护理者的结局。
