Alzahrani Ahmed, Qureshi Muhammad Shuaib, Thayananthan Vijey
Technol Health Care. 2017 Oct 23;25(5):903-916. doi: 10.3233/THC-170934.
This paper aims to analyze possible next generation of networked radio frequency identification (NGN-RFID) system for customer relationship management (CRM) in healthcare industries. Customer relationship and its management techniques in a specific healthcare industry are considered in this development. The key objective of using NGN-RFID scheme is to enhance the handling of patients' data to improve the CRM efficiency in healthcare industries. The proposed NGN-RFID system is one of the valid points to improve the ability of CRM by analyzing different prior and current traditional approaches. The legacy of customer relationship management will be improved by using this modern NGN-RFID technology without affecting the novelty.
本文旨在分析用于医疗行业客户关系管理（CRM）的下一代网络射频识别（NGN-RFID）系统。在这一开发过程中，考虑了特定医疗行业中的客户关系及其管理技术。使用NGN-RFID方案的关键目标是加强患者数据的处理，以提高医疗行业的客户关系管理效率。通过分析不同的先前和当前传统方法，所提出的NGN-RFID系统是提高客户关系管理能力的有效途径之一。利用这种现代的NGN-RFID技术将改善客户关系管理的传统做法，同时又不影响其新颖性。
