Ottrey Ella, Porter Judi
Department of Nutrition and Dietetics, Monash University, Melbourne, Australia.
Nurs Stand. 2017 Aug 9;31(50):41-51. doi: 10.7748/ns.2017.e10435.
Meal-ordering systems are an important aspect of hospital food services, informing patients of the available menu choices and supporting the collection of meal orders. Although several meal-ordering systems are used in hospitals, there has been limited research into patients' experience of these systems. Aim To explore patients' experience of written, spoken and visual menus in the acute hospital setting. Method Ten patients from a tertiary teaching hospital were asked to evaluate three meal-ordering systems, which were randomly allocated to them. Semi-structured interviews were conducted to gain an understanding of the patients' experience of meal-ordering systems. Findings The type and quality of food provided, the importance of information, the characteristics of the menu monitor, and the meal-ordering process were identified as important factors in enhancing patient satisfaction with hospital food services, regardless of the meal-ordering system used. Conclusion Patients place a high value on the quality of hospital food, and hospital food service departments should engage with patients when reviewing and designing menus. Healthcare organisations should also consider implementing spoken or visual menus to complement existing strategies to enhance patient satisfaction with hospital food services.
订餐系统是医院餐饮服务的一个重要方面，它能让患者了解可供选择的菜单，并支持订餐的收集。尽管医院使用了多种订餐系统，但对患者使用这些系统的体验的研究却很有限。目的：探讨急性医院环境中患者对书面、口头和视觉菜单的体验。方法：邀请一家三级教学医院的10名患者对三种订餐系统进行评估，这些系统是随机分配给他们的。通过半结构化访谈来了解患者对订餐系统的体验。结果：无论使用何种订餐系统，所提供食物的类型和质量、信息的重要性、菜单显示器的特点以及订餐过程都被确定为提高患者对医院餐饮服务满意度的重要因素。结论：患者非常重视医院食物的质量，医院餐饮服务部门在审查和设计菜单时应与患者沟通。医疗保健机构还应考虑实施口头或视觉菜单，以补充现有策略，提高患者对医院餐饮服务的满意度。
