Ghazanfar Ali, Idress Ibrahim Nasir, Zia Zeeshan, Munir Nawal, Maryam Saania
4th year Medical Student, Federal Medical and Dental College, Shaheed Zulfiqar Ali Bhutto Medical University, Islamabad, Pakistan.
J Pak Med Assoc. 2017 Aug;67(8):1305-1308.
The purpose of our study was to compare patient satisfaction level among tertiary public and private hospitals. We carried out a multi-centre cross-sectional study using Patient SatisfactionQuestionnaire-18 to assess patient satisfaction in a major private and public hospital in Islamabad. Out of 1301 participants, 636 (48.9%) patients were at the public hospital, while 665(51.1%) were at the private hospital. Time spent with doctor, communication, accessibility and convenience component score was significantly higher in patients at the private hospital (p<0.05 each). Interpersonal manner component score was higher at the public hospital (p<0.05). Female patients, patients admitted in medical specialty and patients admitted in private hospitals had higher patient satisfaction score<lt;0.05 each). Significant efforts should be made to improve the quality of care provided to patients admitted in public-sector health facilities.
我们研究的目的是比较三级公立医院和私立医院患者的满意度水平。我们进行了一项多中心横断面研究，使用患者满意度调查问卷-18来评估伊斯兰堡一家大型私立和公立医院的患者满意度。在1301名参与者中，636名（48.9%）患者在公立医院，而665名（51.1%）在私立医院。私立医院患者在与医生相处时间、沟通、可及性和便利性方面的得分显著更高（每项p<0.05）。公立医院在人际态度方面的得分更高（p<0.05）。女性患者、内科专科住院患者和私立医院住院患者的患者满意度得分更高（每项p<0.05）。应做出重大努力，以提高向公立卫生机构住院患者提供的护理质量。
