Cohen L, Schwartz N, Guth A, Kiss A, Warner E
Faculty of Medicine, University of Toronto, and.
Division of Medical Oncology, Sunnybrook Odette Cancer Centre, Toronto, ON.
Curr Oncol. 2017 Aug;24(4):220-227. doi: 10.3747/co.24.3512. Epub 2017 Aug 31.
The purpose of the present study was to determine user satisfaction with Nanny Angel Network (nan), a free childcare service for mothers undergoing cancer treatment.
All 243 living mothers who had used the nan service were invited by telephone to participate in an online research survey; 197 mothers (81%) consented to participate. The survey, sent by e-mail, consisted of 39 items divided into these categories: demographics, supports, use, satisfaction, and general comments.
Of the 197 mothers who consented to receive the e-mailed survey, 104 (53%) completed it. More than 90% of the mothers were very satisfied with the help and support from their Nanny Angel. Many mothers mentioned that the Nanny Angel was most helpful during treatment and medical appointments, with 75% also mentioning that their Nanny Angel helped them to adhere to their scheduled medical appointments. However, 64% felt that they had not received enough visits from their Nanny Angel.
Satisfaction with the nan childcare provider was high, but mothers wished the service had been available to them more often. Our study highlights the importance of providing childcare to mothers with inadequate support systems, so as to allow for greater adherence to treatment and medical appointments, and for more time to recover.
本研究旨在确定使用“保姆天使网络”（nan）的用户满意度，这是一项为正在接受癌症治疗的母亲提供的免费托儿服务。
通过电话邀请了所有243位使用过nan服务的在世母亲参与一项在线研究调查；197位母亲（81%）同意参与。通过电子邮件发送的调查问卷包含39个项目，分为以下几类：人口统计学、支持、使用情况、满意度和总体评价。
在197位同意接收电子邮件调查问卷的母亲中，104位（53%）完成了调查。超过90%的母亲对她们的保姆天使提供的帮助和支持非常满意。许多母亲提到，保姆天使在治疗和就医预约期间最有帮助，75%的母亲还提到她们的保姆天使帮助她们遵守了预定的就医预约。然而，64%的母亲觉得她们从保姆天使那里得到的探访不够多。
对nan托儿服务提供者的满意度较高，但母亲们希望能更频繁地获得这项服务。我们的研究强调了为支持系统不足的母亲提供托儿服务的重要性，以便她们能更好地坚持治疗和就医预约，并能有更多时间恢复。
