Fassauer H, Hlubna-Daum E, Gitt H A
Stomatol DDR. 1979 Jun;29(6):460-8.
Waiting periods in public health institutions not only stress the patients and the personnel, but they are also attended by considerable economic disadvantages. For this reason, the waiting periods of patients of a maxillofacial outpatient department in the various examination and treatment stations were analyzed with the help of accompanying leaflets. According to the results obtained, the sequence of examinations and treatments was verified and reorganized with regard to the three main processes: research, medical care, and education and training. The control by a second analysis evidenced a reduction of the total waiting period from 46.0 to 36.9 minutes per patient. Further possibilities of reducing the waiting periods are indicated, and reasons are given for the necessity for scientific work organization in public health institutions.
公共卫生机构的等待时间不仅给患者和工作人员带来压力，还伴随着相当大的经济劣势。因此，借助随附的传单对颌面门诊部患者在各个检查和治疗站的等待时间进行了分析。根据所得结果，针对研究、医疗护理以及教育培训这三个主要流程，对检查和治疗的顺序进行了核实与重新安排。通过第二次分析进行的控制表明，每位患者的总等待时间从46.0分钟减少到了36.9分钟。文中指出了进一步缩短等待时间的可能性，并说明了公共卫生机构进行科学工作组织的必要性。
