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凡入此门者,勿弃希望:正式指导与学习过程对惩教人员职业倦怠的保护作用

Don't abandon hope all ye who enter here: The protective role of formal mentoring and learning processes on burnout in correctional officers.

作者信息

Farnese M L, Barbieri B, Bellò B, Bartone P T

机构信息

Department of Psychology, Sapienza University of Rome, Rome, Italy.

Department of Social Sciences and Institutions, University of Cagliari, Cagliari, Italy.

出版信息

Work. 2017;58(3):319-331. doi: 10.3233/WOR-172628.

DOI:10.3233/WOR-172628
PMID:29154302
Abstract

BACKGROUND

Within a Job Demands-Resources Model framework, formal mentoring can be conceived as a job resource expressing the organization's support for new members, which may prevent their being at risk for burnout.

OBJECTIVE

This research aims at understanding the protective role of formal mentoring on burnout, through the effect of increasing learning personal resources. Specifically, we hypothesized that formal mentoring enhances newcomers' learning about job and social domains related to the new work context, thus leading to lower burnout.

METHODS

In order to test the hypotheses, a multiple regression analysis using the bootstrapping method was used.

RESULTS

Based on a questionnaire administered to 117 correctional officer newcomers who had a formal mentor assigned, our results confirm that formal mentoring exerts a positive influence on newcomers' adjustment, and that this in turn exerts a protective influence against burnout onset by reducing cynicism and interpersonal stress and also enhancing the sense of personal accomplishment.

CONCLUSIONS

Confirming previous literature's suggestions, supportive mentoring and effective socialization seem to represent job and personal resources that are protective against burnout. This study provides empirical support for this relation in the prison context.

摘要

背景

在工作需求-资源模型框架内,正式指导可被视为一种工作资源,体现了组织对新成员的支持,这可能会防止他们出现倦怠风险。

目的

本研究旨在通过增加学习个人资源的作用,了解正式指导对倦怠的保护作用。具体而言,我们假设正式指导能增强新员工对与新工作环境相关的工作和社交领域的学习,从而降低倦怠程度。

方法

为检验这些假设,采用了基于自抽样法的多元回归分析。

结果

通过对117名被分配了正式导师的惩教官员新员工进行问卷调查,我们的结果证实,正式指导对新员工的适应有积极影响,进而通过减少玩世不恭和人际压力以及增强个人成就感,对倦怠的发生起到保护作用。

结论

证实了先前文献的建议,支持性指导和有效的社会化似乎代表了防止倦怠的工作和个人资源。本研究为监狱环境中的这种关系提供了实证支持。

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