Kim Jooho, Ma Jing, Almanza Barbara
J Environ Health. 2017 Jun;79(10):20-5.
The Food and Drug Administration recommended restaurant inspection scores change to a format that incorporated three new categories of violations: priority, priority foundation, and core. It was uncertain whether interested consumers would value the more in-depth information or become more confused. The purpose of this study was to assess consumer perception of the recommended inspection system. Data were collected from an online survey. Results showed that consumers want convenient access to the information either online or on the wall of restaurants, and some consumers do want to read inspection reports and use them in making dining decisions. Choice of restaurant inspection format did appear to change consumer understanding and perceptions about some of the violations. Results also demonstrated the importance of the words used to categorize violations.
重点违规、重点基础违规和核心违规。尚不确定感兴趣的消费者是否会重视更深入的信息，还是会更加困惑。本研究的目的是评估消费者对建议的检查系统的认知。数据通过在线调查收集。结果显示，消费者希望能方便地通过网络或餐厅墙壁获取信息，一些消费者确实想阅读检查报告并在就餐决策时加以利用。餐厅检查形式的选择似乎确实改变了消费者对某些违规行为的理解和认知。结果还表明了用于对违规行为进行分类的措辞的重要性。
