Knowledge for Healthcare, Health Education England, London, UK.
Head of Knowledge Services and Technology Enhanced Learning, Health Education England - South, Winchester, UK.
Health Info Libr J. 2018 Mar;35(1):70-77. doi: 10.1111/hir.12206. Epub 2018 Jan 10.
This article is the fourth in a series on New Directions. The National Health Service is under pressure, challenged to meet the needs of an ageing population, whilst striving to improve standards and ensure decision making is underpinned by evidence. Health Education England is steering a new course for NHS library and knowledge services in England to ensure access to knowledge and evidence for all decision makers. Knowledge for Healthcare calls for service transformation, role redesign, greater coordination and collaboration. To meet user expectations, health libraries must achieve sustainable, affordable access to digital content. Traditional tasks will progressively become mechanised. Alongside supporting learners, NHS librarians and knowledge specialists will take a greater role as knowledge brokers, delivering business critical services. They will support the NHS workforce to signpost patients and the public to high-quality information. There is a need for greater efficiency and effectiveness through greater co-operation and service mergers. Evaluation of service quality will focus more on outcomes, less on counting. These changes require an agile workforce, fit for the future. There is a bright future in which librarians' expertise is used to mobilise evidence, manage and share knowledge, support patients, carers and families, optimise technology and social media and provide a keystone for improved patient care and safety.
这是“新方向”系列文章的第四篇。英国国家医疗服务体系（NHS）面临压力，既要满足老龄化人口的需求，又要努力提高标准，并确保决策有证据支持。英格兰的健康教育英格兰正在为 NHS 图书馆和知识服务开辟新的道路，以确保所有决策者都能获得知识和证据。“医疗保健知识”呼吁进行服务转型、角色重新设计、加强协调与合作。为了满足用户的期望，卫生图书馆必须实现可持续、负担得起的数字内容获取。传统任务将逐渐实现自动化。除了支持学习者外，NHS 图书馆员和知识专家还将更多地扮演知识经纪人的角色，提供关键业务服务。他们将支持 NHS 工作人员为患者和公众提供高质量的信息。需要通过加强合作和服务合并来提高效率和效果。服务质量的评估将更加注重结果，而不是计数。这些变化需要一支灵活的劳动力队伍，为未来做好准备。在未来，图书馆员的专业知识将被用于调动证据、管理和共享知识、支持患者、护理人员和家属、优化技术和社交媒体，并为改善患者护理和安全提供关键支持。
