Yang Fan, Renda Gianni
a ARC Training Centre in Biodevices , Swinburne University of Technology , Hawthorn , Australia.
Disabil Rehabil Assist Technol. 2019 Jan;14(1):91-98. doi: 10.1080/17483107.2018.1428372. Epub 2018 Jan 23.
The telehealthcare sector has been expanding steadily in the UK. However, confusing, complex and unwieldy designs of telehealthcare devices are at best, less effective than they could be, at worst, they are potentially dangerous to the users.
This study investigated the factors within the new product development process that hindered satisfactory product design outcomes, through working collaboratively with a leading provider based in the UK.
This study identified that there are too many costly late-stage design changes; a critical and persistent problem area ripe for improvement. The findings from analyzing 30 recent devices, interviewing key stakeholders and observing on-going projects further revealed that one major cause of the issue was poor practice in defining and communicating the product design criteria and requirements.
Addressing the characteristics of the telehealthcare industry, such as multiple design commissioners and frequent deployment of design subcontracts, this paper argues that undertaking a robust process of creating the product design brief is the key to improving the outcomes of telehealthcare device design, particularly for the small and medium-sized enterprises dominating the sector. Implications for rehabilitation Product design criteria and requirements are frequently ill-defined and ineffectively communicated to the designers within the processes of developing new telehealthcare devices. The absence of a (robust) process of creating the design brief is the root cause of the identified issues in defining and communicating the design task. Deploying a formal process of creating the product design brief is particularly important for the telehealthcare sector.
远程医疗保健行业在英国一直在稳步扩张。然而，远程医疗保健设备设计混乱、复杂且难以操作，往好里说，其效果不如预期，往坏里说，对用户有潜在危险。
本研究通过与英国一家领先供应商合作，调查了新产品开发过程中阻碍实现令人满意的产品设计成果的因素。
本研究发现存在太多成本高昂的后期设计变更，这是一个亟待改进的关键且长期存在的问题领域。对30款近期设备进行分析、与关键利益相关者进行访谈以及观察正在进行的项目后发现，该问题的一个主要原因是在定义和传达产品设计标准及要求方面存在不良做法。
考虑到远程医疗保健行业的特点，如多个设计委托方以及频繁转包设计工作，本文认为开展一个完善的产品设计简报制定流程是改善远程医疗保健设备设计成果的关键，尤其对于该行业中占主导地位的中小企业而言。对康复的启示 在开发新的远程医疗保健设备过程中,产品设计标准和要求常常定义不明确，且未有效地传达给设计师。缺乏一个（完善的）设计简报制定流程是在定义和传达设计任务时所发现问题的根本原因。对远程医疗保健行业而言，采用正式的产品设计简报制定流程尤为重要。
