Guangzhou Academy of Fine Arts, Guangzhou, China.
Swinburne University of Technology, Melbourne, Australia.
BMC Med Inform Decis Mak. 2021 May 21;21(1):166. doi: 10.1186/s12911-021-01464-3.
The demand for home healthcare devices arises; however, many home healthcare devices on the market are not designed to reflect the needs and features of the end-users. This study explored the user knowledge factors that hindered the design of new home healthcare devices and the interrelationships between the factors.
The abovementioned factors were identified from analysing the project documents of thirty-eight carefully selected home healthcare devices produced by five manufacturers; followed by interviewing the thirty stakeholders playing key roles in developing the devices.
The design of the home healthcare devices was influenced by (1) the user insights utilised in formulating project strategies; (2) the sources of user information; (3) the execution of user research; and (4) the formulation of the manufacturers' principal innovation processes.
The users' characteristics and needs were not sufficiently reflected in developing new home healthcare devices. One root cause was that the end-users were not perceived by the manufacturers as a key success factor in most cases, given that most of the devices were initiated following the public sector's requests. Actual or potential applications of this study include the facilitation of the appropriate application of human factors methods in developing new home healthcare devices and the improvement of the user performance of the end-devices.
家庭医疗设备的需求不断增加；然而，市场上的许多家庭医疗设备并没有反映出最终用户的需求和特点。本研究探讨了阻碍新家庭医疗设备设计的用户知识因素以及这些因素之间的相互关系。
从对五家制造商精心挑选的 38 种家庭医疗设备的项目文件进行分析，确定了上述因素；然后对在开发这些设备中发挥关键作用的 30 名利益相关者进行了访谈。
家庭医疗设备的设计受到以下因素的影响：（1）在制定项目策略中使用的用户洞察力；（2）用户信息的来源；（3）用户研究的执行；以及（4）制造商主要创新过程的制定。
在开发新的家庭医疗设备时，用户的特点和需求没有得到充分体现。一个根本原因是，在大多数情况下，制造商并没有将最终用户视为关键成功因素，因为大多数设备都是在公共部门的要求下启动的。本研究的实际或潜在应用包括促进在开发新的家庭医疗设备中适当应用人体因素方法，以及提高最终设备的用户性能。
