Ndziessi Gilbert, Bintsene-Mpika Gickelle, Bileckot Richard
Université Marien Ngouabi, Faculté des Sciences de la Santé (FSSA), Parcours de Santé Publique, Brazzaville, Congo.
Association Congolaise pour le Bien-Etre familial (ACBEF), Brazzaville, Congo.
Afr J Reprod Health. 2017 Sep;21(3):70-75. doi: 10.29063/ajrh2017/v21i3.6.
Patient satisfaction is considered an indicator of quality of care. This study aimed to assess the degree of clients' satisfaction with family planning (FP) services in government health centers in Congo. A cross-sectional study was conducted. A total of 635 clients nested in 27 health facilities were included in the analysis. Satisfaction was defined as "having a good perception of provider technical skills, being satisfied with the service organization and having a general positive appreciation of FP services. Statistical analyses were performed using SPSS v15. Among 635 clients, 57% perceived lack of technical competence in providers, 88% perceived good organization in FP services and 77% declared having general positive appreciation of FP services. Global level of client satisfaction was 42%. In conclusion client satisfaction with FP service was low and strengthening health workers technical competence is crucial. But, as the quality is multidimensional, other aspects especially significant funding investment and quality-assurance interventions must be taken into account.
患者满意度被视为医疗服务质量的一个指标。本研究旨在评估刚果政府卫生中心的客户对计划生育（FP）服务的满意程度。开展了一项横断面研究。分析纳入了27个卫生机构的635名客户。满意度被定义为“对提供者的技术技能有良好认知、对服务组织感到满意以及对计划生育服务总体有积极评价”。使用SPSS v15进行统计分析。在635名客户中，57%认为提供者缺乏技术能力，88%认为计划生育服务组织良好，77%表示对计划生育服务总体有积极评价。客户总体满意度为42%。总之，客户对计划生育服务的满意度较低，加强卫生工作者的技术能力至关重要。但是，由于质量是多维度的，必须考虑其他方面，尤其是大量的资金投入和质量保证干预措施。
