American College of Occupational and Environmental Medicine, Elk Grove, Illinois.
J Occup Environ Med. 2018 May;60(5):e227-e231. doi: 10.1097/JOM.0000000000001331.
: High patient satisfaction is a desirable goal in medical care. Patient satisfaction measures are increasingly used to evaluate and improve quality in all types of medical practices. However, the unique aspects of occupational and environmental medicine (OEM) practice require development of OEM-specific measures and thoughtful interpretation of results. The American College of Occupational and Environmental Medicine has developed and recommends a set of specific questions to measure patient satisfaction in OEM, designed to meet anticipated regulatory requirements, facilitate quality improvement of participating OEM practices, facilitate case-management review, and offer fair and accurate assessment of OEM physicians.
: 患者满意度是医疗保健中的一个理想目标。患者满意度衡量标准越来越多地被用于评估和改善各类医疗实践的质量。然而，职业和环境医学（OEM）实践的独特方面需要开发特定于 OEM 的衡量标准，并对结果进行深思熟虑的解读。美国职业与环境卫生学院（American College of Occupational and Environmental Medicine）制定并推荐了一组特定的问题来衡量 OEM 中的患者满意度，旨在满足预期的监管要求，促进参与的 OEM 实践的质量改进，促进病例管理审查，并为 OEM 医生提供公平、准确的评估。
