School of Electronic Engineering and Computer Science, Queen Mary University of London.
Language Technology - Computational Linguistics, University of Groningen.
Top Cogn Sci. 2018 Apr;10(2):367-388. doi: 10.1111/tops.12336. Epub 2018 Apr 24.
People give feedback in conversation: both positive signals of understanding, such as nods, and negative signals of misunderstanding, such as frowns. How do signals of understanding and misunderstanding affect the coordination of language use in conversation? Using a chat tool and a maze-based reference task, we test two experimental manipulations that selectively interfere with feedback in live conversation: (a) "Attenuation" that replaces positive signals of understanding such as "right" or "okay" with weaker, more provisional signals such as "errr" or "umm" and (2) "Amplification" that replaces relatively specific signals of misunderstanding from clarification requests such as "on the left?" with generic signals of trouble such as "huh?" or "eh?". The results show that Amplification promotes rapid convergence on more systematic, abstract ways of describing maze locations while Attenuation has no significant effect. We interpret this as evidence that "running repairs"-the processes of dealing with misunderstandings on the fly-are key drivers of semantic coordination in dialogue. This suggests a new direction for experimental work on conversation and a productive way to connect the empirical accounts of Conversation Analysis with the representational and processing concerns of Formal Semantics and Psycholinguistics.
包括理解的积极信号,如点头,以及误解的消极信号,如皱眉。理解和误解的信号如何影响对话中语言使用的协调?我们使用聊天工具和基于迷宫的参考任务,测试了两种选择性干扰实时对话中反馈的实验操作:(a)“衰减”,它用较弱、更临时的信号(如“errr”或“umm”)替换理解的积极信号,如“right”或“okay”;(2)“放大”,它用通用的麻烦信号(如“huh”或“eh”)替换澄清请求中相对具体的误解信号,如“on the left”。结果表明,放大促进了对更系统、更抽象的迷宫位置描述方式的快速收敛,而衰减没有显著影响。我们将其解释为证据表明,“运行修复”——即处理误解的即时过程——是对话语义协调的关键驱动因素。这为对话实验工作提供了一个新的方向,并为将会话分析的实证描述与形式语义学和心理语言学的表示和处理关注点联系起来提供了一种富有成效的方式。